EVIOS Charge Point Sale Terms and Conditions

Installation 

When purchasing a charge point without installation from EVIOS, the charge point must be installed by a certified electrician.

Warranty

EVIOS charge points come with a comprehensive 36 month warranty starting from the date of installation.  This covers manufacturing defects and, where the unit has been installed by us, any defects directly relating to the installation.  

Installation by a non-EVIOS trained person or damage arising from abuse, tampering, modification, or other misuse will invalidate the manufacturer’s warranty.

Please report any EVIOS product failures to helpdesk@myevios.com, including the date of installation, charge point serial number, and a description of the failure.  We will investigate the problem and, if necessary, arrange an engineer’s visit to rectify the problem.

Charging summaries and reporting

The EVIOS unit includes the facility to have summaries of estimated charging costs during and at the end of charging sessions, as well as to download historical data of energy delivered by the charge point (time, amount, and cost).

In order to facilitate this functionality, we will endeavour to include the most common Electric Vehicle tariffs.  However, these may vary by area, and you will need to check that the rates and times displayed match those for where your charger is installed.  EVIOS will not be liable for any losses or discrepancies arising from tariff information.

Limitation of Liability

EVIOS will not accept liability for losses, costs, or consequential damage arising from the use and/or misuse of EVIOS equipment, unless caused by our negligence.

Our liability will not be greater than the amount we charge you for your installation, except for liability for personal injury or death caused by our negligence, or other situations where our liability can’t be limited by law.

Ordering and cancellation

On receipt of your order, we will endeavour to dispatch your unit the next working day.

If you change your mind, you can cancel your order with no charge before the charge point has been dispatched. If you return the charge point within 14 days of delivery, we will refund you the cost of the chargepoint and the original postage cost as long as it is undamaged and no attempt has been made to install it. You will be responsible for the return postage cost.  No refunds will be available outside of this time period.